Mystery Shopping

Ideal for salons and clinics who want to better understand their offerings and patient/client experience from a third party perspective. This service will allow you an insider's glimpse into what it's like visiting your spa, salon, or clinic, as it would be experienced by a first-time visitor. After receiving a treatment of your choice, with her position undisclosed to your team, Mala will provide a comprehensive report which will detail the following aspects:

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-The experience on arrival and whilst awaiting the service

-Communications with staff

-Quality and ease of consultation, consent forms etc.

-The service itself: products, sensations, comfort, the environment etc.

-Quality of advice and education provided throughout

-Aftercare and product information

-Patient follow up

Plus any other specific requests you may have.

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This information can then be used to improve the quality of the experience and services you provide, and ensure consistency throughout your treatments and your team. Get in touch below for more information. POA based on timeframe and location.